FAQ

These are the most common questions we frequently received from clients. Please read them thoroughly. Thank you very much.

 

Do I have to prepare the property for the photo shoot?

Yes, It is very important that the property is prepared in advance. There are many details that are imperceptible to the common eye that will exponentially appear on pictures, so please, do not underestimate this important step of the process. Showing the property like a “model home” will more than likely create a lot more prospect and potential buyers to your listing. As soon as you place your order we’ll send you a “Home Preparation Guide” by email. Please, print this document and give it to your client. It is imperative that they follow all the suggestions and tips and make sure everything is ready for the photo shoot.

Is the weather a big concern for the photo shoot?

Yes, Photographs taken on a cloudy or overcast day will look dull, flat, grayish and of course cloudy; especially exterior images and images where views from garden, terrace, patios, ocean, pool and city skyline is present through a window or glass door. Please be advised that if you decide to have your photo shoot regardless of the weather conditions, we will not be able to guarantee the final quality of the images. In addition to that, we won’t be able to take exterior photographs of the property or/and common areas if it is raining at the time of the photo shoot. A second visit for an exterior photo shooting is to be charged at $75 plus any traveling surcharge if applied.

What do I need to know if a need to reschedule or cancel my order.

Reschedules: All reschedules are welcome. However, if the notice is received 60 minutes before the scheduled time or at the moment of the photos hoot, a $40 fee will be charged. Examples include but are not limited to: agent or homeowner not showing on time, building not grant access, wrong address, homeowner or tenant not answer, no power light on premises, dog or loosing pets on property, property not ready or prepared for photo shoot, etc. Please give as a call if you need to reschedule your photo shoot at 720-507-0990.

Cancellations: All cancellation are full reimbursable unless the cancellation is made 60 minutes before the scheduled time or at the moment of the photo shoot. In that case, we will reimburse the total amount paid less a $40 last minute cancellation fee. Please give as a call if you need to cancel your photo shoot at 720-507-0990.

Are the common areas of a building included on the packages?

No, exterior and common areas of buildings such as pools, beach, fitness center, spa, lobby and reception areas, restaurants, tennis courts, library, game rooms, ballrooms, etc, are not included in any of the packages we offer. To additionally cover those areas there is an upgrade “Common Area Package” available for $25 which will includes up to 5 images of the areas of your choice. Please make sure to notify our office in advance if you wish to add this upgrade, it will require an extra 30 minutes on the premises, otherwise we wont be able photograph those areas.

Important information: Please, ask the building management or administration office what are the policies and/or requirements to take pictures of the building’s amenities. 90% of buildings require an advanced notification/permit to photograph on their amenities areas. All arrangements and permits are to be made by the agent who is requesting the service and its presence is required at all time while pictures are taken in the premises.

Are the Virtual Tour personalized?

Yes, All Virtual Tours are personalized with the agent, company information, company logo, and a head shot of the agent.

Can the pictures be downloaded to my computer?

Yes, You will be able to download all photographs in MLS size. Additional sizes are available at no additional cost.

How long does a photo shoot last?

It greatly depends on the size of the property, number of rooms, areas and special features of the property. On average it will 60-100 minutes. Common areas will require an additional 30-45 minutes.

What is the turnaround time for the service?

The turnaround time is usually24 to 48 business hours after the photo shoot is made. Commercial, Magazine-Style photography and special assignments usually takes 3 to 7 business days for the images be ready.

When can you do the photo shoot?

We usually have availability within 2 to 3 days. During the season it can take longer. Please give us a call at 720-507-0990 to reserve your spot or use the contact form.

Does the Virtual Tours have an expiration date?

No, our Virtual Tours never expire. It will be available online until you advise us to remove it.

When can I pay and what kind of payment do you accept?

We accept cash and checks at the moment of the photo shoot or debit and credit cards when the order is placed. No order will be delivered until payment is received.

How will I know when the pictures are ready?

You will receive a notification email when everything is ready. This email will provide you with the links for the Virtual Tour, the Download Center and the Agent’s Control Panel. Our office staff will gladly explain all the functionality and features of our Virtual Tour. In case of still photography without a tour, a DropBox link will be send.

Can I add some images that I already have to the Virtual Tour?

Yes, we can add up to 10 additional images to your virtual tour at no cost. The requirements are: They should meet the minimum size requirement of 1200x 800 pixels at 300 dpi on each image. The images cannot be taken from the Internet, for copyright reasons. These images must be personal photographs and/or directly taken and provided by the agent. There is no additional cost for this service.

How are the prices calculated?

The prices for all our services are calculated by the size of the properties. A larger house is more likely to have more rooms, amenities, and areas to be photographed. Larger houses require a more complex lighting setup. Also, more photographs represent more images for the office to process and edit afterward. Please check our price list session for more information.

Do you do high luxury rentals, hotels, interior designer and architecture photography?

Yes, please call our office for a personalized quote at 720-507-0990.

I already have pictures of the property; can you build a Virtual Tour with those pictures?

Yes, please provide us 25 beautiful images of the property. Our company will enhance them and build the Virtual Tour at a fee of $100. Images requirements are: Minimum required size of 1200x 800 pixels at 300 dpi on each image. Please, don’t send images taken form the Internet, as you do not own the copyright of those images.

What about the terms of use of the images?

The photos are copyrighted by the photographer and are to be licensed only to the agent who requested the services, and only after the agreed payment of the service is received. The copyright is terminated when the property is sold or the listing agent lost the contract for the property. Use of the images without a full payment will be considered an infringement and violation of the copyright laws.

Who else can use these images?

Any usage of the photos by a third party source, including but not limited to architects, builders, staging companies, designers, sellers or buyers is prohibited unless approved in writing by DPJ-Photography.